Refund Policy

Caselytic provides a digital service. Once you complete payment:

• Your unique Maker link is immediately generated and sent to your email.
• The service has been delivered — a personalised digital greeting card tool has been made available to you.
• Digital products cannot be “returned” the way physical products can.

Therefore, no refunds will be processed for any reason including but not limited to:

• Dissatisfaction with the template design or animations.
• Failure to use the Maker link before it expires.
• Entering an incorrect email address at checkout.
• Not sharing the greeting card with the recipient.
• Change of mind after purchase.
• Greeting card link becoming inactive after the occasion.
• Technical issues on your device (unsupported browser, etc.).

Each Maker link can be used only once. Once you submit your greeting on the Maker, the link is permanently deactivated. Please ensure all details (names, messages, photos) are correct before submitting.

We strongly recommend using your Maker link within 3 days of purchase.

The availability and lifespan of greeting card links are at the sole discretion of Caselytic admins. We may disable or expire links at any time. We do not guarantee that links will remain active indefinitely.

Please double-check your email address before completing checkout. The Maker link is sent only to the email provided at purchase.

• If the email is incorrect, we cannot resend the link and no refund will be issued.
• If you did not receive the email, check your spam/junk folder first.
• If still not received, contact us with your Order ID and we will try to assist — but this is not guaranteed to result in a resend in all cases.

If you face a genuine technical problem on our end (e.g., payment deducted but Maker link never sent, Maker tool crashing on submission), contact us immediately:

• Telegram: @manishbhai87
• Email: admin@caselytic.store

Include your Order ID, name, phone number, and email in the message. We will review and take appropriate action (such as resending the link or resetting the Maker) at our discretion. This does not imply a right to a refund.

Initiating an unauthorised chargeback or payment dispute without first contacting us may result in your order being permanently flagged and access revoked. We maintain detailed payment records and will contest all fraudulent disputes.